If your villa is booked on our chosen dates, are you able to recommend other villas at Windsor Palms?

Yes - We now have two lovely 4 bedroom homes at Windsor Palms (located next door to each other). If we can't place you in one of our homes, we are happy to recommend other villas to ensure your dream holiday becomes a reality. Just Contact us via E-mail and remember to include the dates you are looking to book.

Are towels and linens provided?

Yes - all linens and towels are provided, including towels for the pool area. There is also a washer and dryer.

What form of payment do you accept?

We accept personal checks and cashiers checks in US Dollars and British Pounds. We can also accept credit card payments or Paypal through our management company (there is an additional 4% charge for this service).

What time is check in/check out?

Villa stays are normally Saturday to Saturday. Check in is at 4pm and check out is at 10am. If different dates/times are important to you then please ask and we will do our best to accommodate this if possible.

How do I get the keys?

We have a secure lock box on the house and we will email you the combination when the balance of your rental has been received.

Does the villa have a telephone?

Yes, and all local, long distance, and international calls are FREE for our guests. We believe that sharing your Florida experiences with everyone back home helps make your stay even more enjoyable.
 

Are there shops and restaurants nearby?

Although the resort is in a quiet residential area, Highway 192 is 3 minutes drive away. You will find everything that you need there - the choice is endless!

Will I need the pool heating?

This is a matter of personal choice but we would suggest it will be needed from October to the end of April. The pool heater is electric and works in relation to air temperature - so if you experience a cold Floridian day the pool temperature may not be as warm as you would like.

Is everything included in the rental price I have been quoted?

Yes. If you have requested pool heat, then this will also be included. All of the Windsor Palms Resort facilities (except the shuttle transportation) are also included and you can use them as often as you wish.

Where do I get tickets, what restaurant would you recommend, what it the weather like, can I have advice on which attractions I might like....?

Our property manager has years of experience in this area. If you have any questions please email us and we will be happy to get an answer if we can.

What if I need assistance during my stay?

We employ a professional management company who are on 24 hour call. All the details will be in the villa for you.

What facilities are in the houses for children?

The villa is very family friendly and we provide  DVDs, books, games, CD player, VCR, a Playstation II Video Gaming console (Bring your own games), and plenty of cable TVs, so there should be something for everyone! The on-site store also rents many movies & games.

What is your smoking policy?

We ask that you please do not smoke in the house as a consideration to all our guests. If there are smokers in your party we would ask that they smoke only on the pool deck area.

If we have forgotten something that is important to you, please contact us for clarification.